David Walter

In recent years, San Antonio has seen an influx of IT professionals from other parts of the country looking to expand their operations. While this might seem like a positive development, it often comes with a significant downside: many of these IT firms don’t genuinely invest in the local community. Instead, they operate remotely, without … Read more

Introduction In the dynamic world of IT, IT Services Providers (MSPs) are constantly evolving. A significant trend is the shift from traditional Service Level Agreements (SLAs) to more comprehensive Managed Services Agreements (MSAs). While this evolution might seem like an enhancement, it introduces a new set of challenges that the IT industry must address. The … Read more

In the world of tech support, the traditional break-fix model, where companies charge per hour, still persists. This model, however, raises significant concerns about incentives. If an IT firm is compensated per hour, what motivation do they have to proactively prevent issues? With current technology capable of monitoring every aspect of your network, PCs, routers, … Read more

Many IT companies lock their clients into long-term agreements, asking for trust before clients even have a chance to try their services. This can be particularly problematic when dishonest tech firms pretend to have offices and employees they don’t actually have. Often, companies try to expand into new markets by pretending to have a local … Read more