David Walter

“Who is FICA? Why is he getting all my money?” This memorable quote from Rachel Green in the TV show Friends perfectly captures the frustration many people feel when faced with confusing IT bills. Ever since the days of Break-fix IT support, where end users were billed hourly or in blocks of time, IT bills … Read more

Remember that iconic moment when Homer Simpson first exclaimed “D’OH!”? It was in the episode “Life on the Fast Lane,” where Homer’s frustration boiled over. This classic catchphrase perfectly captures the feeling that people feel when dealing with a sluggish IT help desk. Every Managed Service Provider (MSP) boasts about their lightning-fast response times, but … Read more

The Heroic Struggle of Mr. Incredible In the beloved animated film “The Incredibles,” we see our favorite superheroes forced into retirement, taking on mundane jobs to blend into society. Mr. Incredible, once a beacon of strength and justice, finds himself working as an insurance adjuster. However, his heroic nature can’t be suppressed, even in the … Read more

The movie Groundhog Day, starring Bill Murray, is a classic tale of repetition and frustration. In the film, Murray’s character, Phil Connors, finds himself reliving the same day over and over again. He goes through the same experiences, hears the same conversations, and ultimately has to repeat himself endlessly. This scenario is reminiscent of a … Read more

In his book The Infinite Game, Simon Sinek introduces a transformative concept that challenges traditional business thinking. Drawing from James P. Carse’s distinction between finite and infinite games, Sinek explains that while finite games, like chess or football, have clear rules, known players, and a defined endpoint, infinite games, such as business and politics, are … Read more

Have you ever felt like your IT tickets are piling up as if your Managed Service Provider (MSP) hired Peter Gibbons from Office Space and he decided to stop working? While it’s unlikely that your tech engineers have been hypnotized into a state of indifference, the reality of “quiet quitting” might be closer than you … Read more

Imagine this: you started your business with a small, local tech firm, maybe even a one-person operation. At the beginning, this relationship worked perfectly. Your IT needs were modest, and the personal touch was invaluable. But what happens when your business starts growing like wildfire? You move into a fancier office, hire more staff, and … Read more

Have you ever questioned the authenticity of the high customer satisfaction (C-SAT) scores that IT companies proudly display on their websites? Do these scores truly reflect the quality of service, or is there more to the story? Let’s explore the reality behind these numbers and uncover a surprising truth. Many tech companies boast impressive C-SAT … Read more

Today, I woke up with a strange yet exhilarating feeling. All the personal development lessons I’ve read, watched in videos, and absorbed at trade shows seemed to rush back to me like a bolt out of the blue. I decided to start my day with a mindset of gratitude and openness to unexpected opportunities. You … Read more

Recently, I attended an EOS (Entrepreneurial Operating System) training session with Don Maranca at JDSM in San Antonio. During the session, Don emphasized a key principle: the traits of a Visionary and an Integrator are rarely found in the same person. This got me thinking about real-world examples that illustrate this concept. Apple: A Case … Read more