David Walter

“Work like hell. I mean you just have to put in 80-to-100-hour weeks every week. [This] improves the odds of success.” – Elon Musk Have you ever wondered how some people seem to achieve so much more in the same 24 hours we all have? What if the secret to success lies in a strategy … Read more

“I’m going to need those TPS reports… ASAP. So, if you could do that, that would be great.” – Bill Lumbergh, Office Space In the world of Managed IT Services, many service desk managers can remind us of Bill Lumbergh from Office Space. Lumbergh’s monotonous demand for TPS reports mirrors the insistence of some IT managers … Read more

“Why, sometimes I’ve believed as many as six impossible things before breakfast.” – Lewis Carroll, Alice in Wonderland Have you ever wondered how a simple compliment can transform an interaction? How can a few kind words turn an uninvited guest into a cherished friend? In this article, we explore the power of sincere compliments through the whimsical … Read more

“Shall we play a game?” – War Games (1983) Have you ever wondered how hacking has evolved from the playful antics of teenagers in the 1980s to the sophisticated cyber threats we face today? How did we go from kids hacking into government computers for fun to dealing with malevolent hackers who can cripple businesses … Read more

“Good is the enemy of great. And that is one of the key reasons why we have so little that becomes great…Few people attain great lives, in large part because it is just so easy to settle for a good life.” – Jim Collins, Good to Great Have you ever wondered why some IT services desks excel … Read more

“Are you paying your MSP to market to you?” This question might seem ironic, but it’s a reality for many end users. Small to medium-sized Managed Service Providers (MSPs) often lack the vision or business acumen to leverage Market Development Funds (MDF) from vendors to market their businesses. This oversight can lead to an unexpected … Read more

“Adversity introduces a man to himself.” This quote by Albert Einstein perfectly encapsulates the lesson I learned from a recent Spurs game. How does a team perform when its star player is out for the season? This question not only teases the story of an incredible game but also hints at a deeper business lesson. The … Read more

“It’s not about how hard you hit. It’s about how hard you can get hit and keep moving forward.” – Rocky Balboa, Rocky Balboa (2006) In the world of IT Services Providers (MSPs), size often seems to matter. But just like Rocky Balboa, who fought and won against competitors in higher weight categories, our team of 30 … Read more

“The Rings of Power” and Business Lessons: Mastering Influence and Persuasion “You are as much a part of this world as the light of the stars.” – Sauron to Celebrimbor Spoiler Alert: How can the dark arts of persuasion and influence, as depicted in “The Rings of Power,” be harnessed for good in the business world? … Read more

“You go. We go.” – The Importance of Fire Drills for Your IT Infrastructure In the iconic movie Backdraft, the phrase “You go. We go.” underscores the unwavering trust and teamwork among firefighters. This same principle should apply to your relationship with your Managed Service Provider (MSP). Just as firefighters conduct regular drills to prepare for … Read more